Eligible products — Applies to the VAULTBAG® Original Underseat 40L purchased directly from vaultbaguk.com only. Does not apply to products purchased via third-party retailers.
Eligible airlines — Covers Ryanair and easyJet flights only, where the free underseat allowance is 40×30×20cm. Does not cover other airlines, charter flights, or routes where baggage policies differ.
Claim conditions — The bag must be used within its intended compressed dimensions (40×30×20cm). Claims are only valid if the bag was correctly compressed prior to boarding and not extended open using the zip in the middle of the bag. Overloaded or non-compressed bags are not covered.
Fee reimbursement cap — We will reimburse the carry-on fee charged, up to a maximum of £75 per claim.
Claim process — To submit a claim, email support@vaultbaguk.com with your order number, a photo of the bag in the sizer frame and the gate fee charge receipt within 7 days of the incident.
One claim per customer — Limited to one claim per order. The guarantee does not cover repeated incidents.
Refund or replacement — We reserve the right to offer a full product refund or replacement in lieu of fee reimbursement at our discretion.
Misuse — Fraudulent claims will result in claim rejection and may result in account suspension.
Availability — VAULTBAG® reserves the right to modify or withdraw the Gateproof Guarantee™ at any time. Existing purchases are honoured under the terms active at the time of purchase.